Keeping our clients' information in strict confidence is a cornerstone of Level Five's business. The range of products and services we offer our clients continues to expand, and the technology we use continues to change. However, no matter how our business changes, we will always protect your privacy and any personal information you disclose to us.

Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), formerly referred to as Bill C-6, is essentially about balance. On the one hand, it respects an individual's right to privacy, while on the other, it recognizes the need for organizations to collect, use, and disclose personal information. This law, as its name suggests, encompasses two primary objectives: (a) to establish rules that govern the collection, use and disclosure of personal information by private sector organizations; and (b) to acknowledge the validity and legality of electronic documents.

More information about this legislation can be found at the official Web site of the Privacy Commissioner of Canada, at web address http://www.privcom.gc.ca.

We at Level Five have incorporated into our corporate privacy policy the 10 personal information privacy principles stated in the Canadian Standards Association (CSA) Model Code and subsequently reflected in PIPEDA.

PRIVACY PRACTICES

Specifically, Level Five has implemented various practices to give effect to these principles, including:

• Appointing a Privacy officer;
• Establishing procedures to protect personal information;
• Establishing procedures to receive and respond to client concerns and inquiries;
• Training staff to understand and follow Level Five's policies and procedures; and
• Undertaking an annual review of the effectiveness of the policies and procedures to ensure compliance with the Model Code and consideration of any revisions deemed appropriate.

Furthermore, at Level Five, protecting your privacy means:

• Your information is not sold;
• We keep your information and the business you do with us in strict confidence;
• You have control over how we obtain, use, and give out information about you;
• You have access to the information we have about you; and
• We respect your privacy and confidentiality when we market our products and services, although we welcome written and verbal testimonials from satisfied clients.